Billing, plans, and invoices
Audience: the service account holder or an authorized billing contact. For hosted 8Labs services, Client Panel is authoritative for live stock, price, payment, and invoices. Cloud Panel controls server runtime. It is not a replacement checkout for an externally billed service.
Review the actual product terms
Section titled “Review the actual product terms”Product families can use different billing units and network entitlements. Some offers use LAB Coin; do not assume every service uses coins or has the same renewal model. Review the checkout summary rather than historic price tables. Check vCPU, memory, storage, transfer allowance, IP types, term length, tax, and renewal conditions before paying. Do not infer a refund policy, uptime guarantee, or backup entitlement from this software guide.
Make and verify a payment
Section titled “Make and verify a payment”- Sign in to Client Panel with the service account.
- Open the intended order or invoice.
- Confirm its amount, currency or billing unit, and reference.
- Select a payment method offered by that checkout.
- Follow its payment instructions.
- Return to the invoice and check the confirmed status.
A payment submitted to a bank or gateway is not necessarily confirmed in Client Panel. Do not create duplicate payments because provisioning is still queued. If the status remains pending, contact support privately with the invoice reference and payment time. Never post transfer receipts, account details, or payment links publicly.
Find invoices and billing details
Section titled “Find invoices and billing details”Open the service or invoice area in Client Panel. Use the available invoice view or download action and review the recorded billing details. Ask support to correct an inaccurate invoice through the approved process. Do not edit a downloaded invoice to misrepresent its source. Tax and invoice requirements depend on the applicable service and approved provider policy.
Change resources or renew a service
Section titled “Change resources or renew a service”Check the service’s offered change or renewal options in Client Panel. Confirm the effective date, price difference, disk limitations, network add-ons, and downtime before agreeing. A larger plan does not prove that every guest partition grows automatically. Changing a primary IP or moving a folder in Cloud Panel is not approval for a different provider plan.
Stop, cancel, or request a refund review
Section titled “Stop, cancel, or request a refund review”Stopping a server retains its runtime resources and does not necessarily stop provider charges. Deleting a server can destroy data without cancelling the provider service. Use Client Panel’s supported cancellation process or ask support which action ends your service obligations. Keep an independent backup before termination. Do not assume deletion refunds unused time or a failed installation triggers a refund. Support must review the original order and applicable policy.
Messages and optional offers
Section titled “Messages and optional offers”Check the contact address and notification preferences associated with your service. A missed email does not establish that an invoice or renewal is absent. Referral credit, promotional balances, and service credits apply only when the current offer explicitly provides them. Do not assume credits are transferable or withdrawable.
Optional native LabsPanel billing
Section titled “Optional native LabsPanel billing”LabsPanel software can offer wallets, plan assignments, metered usage, and prepaid terms on deployments that enable them. That capability does not mean it is the hosted 8Labs billing path for your order. Do not pay twice: ask support before using a native Cloud Panel wallet for an externally billed service. An externally managed server can intentionally have no native billing plan or self-delete control. Turning native billing off does not erase existing invoices, history, or payment obligations. Organization runtime access does not by itself transfer provider invoice ownership.